1. Overview
PIPGURU LLC (“we,” “us,” or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application at pipguru.com (the “Service”).
By using the Service, you agree to the collection and use of information as described in this Policy. We will not use or share your information except as described here.
2. Information We Collect
Account Information
When you create an account, we collect your email address and a hashed password. We do not store plain-text passwords.
Estimate Data
When you create estimates, we store the estimate parameters you provide:
| Data Type | Examples | Purpose |
|---|---|---|
| Property information | Hotel name, brand, location | Populate estimates, historical lookup |
| Estimate parameters | Room count, renovation tier, section scopes | Calculate cost ranges |
| Estimate results | Line-item costs, totals, allowances | Dashboard display, export |
| Custom adjustments | User-modified unit costs, quantities | Personalized estimates |
Usage Data
We automatically collect certain information when you use the Service, including:
- Pages visited and time spent
- Features used and buttons clicked
- Browser type, operating system, and device type
- IP address and approximate geographic location (country/state)
- Referring URLs
Communications
If you contact us via email or our contact form, we retain those communications to respond to you and improve our support.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service
- Process and store your estimates
- Send transactional emails (account verification, password reset, estimate exports)
- Respond to your support requests and inquiries
- Analyze usage patterns to improve the Service
- Calibrate and improve our cost estimation models using aggregated, anonymized data
- Detect and prevent fraudulent or unauthorized use
- Comply with legal obligations
We do not sell your personal information to third parties. We do not use your personal information to serve third-party advertising.
6. Data Retention
We retain your account information and estimates for as long as your account is active. If you delete your account, we will delete your data within 90 days, except where we are required by law to retain it.
Aggregated, anonymized data derived from your usage (with no connection to your identity) may be retained indefinitely for model calibration and industry benchmarking purposes.
7. Security
We implement industry-standard security measures to protect your data:
- All data transmitted between your browser and our servers is encrypted via TLS
- Passwords are hashed using bcrypt and never stored in plain text
- Database access is restricted by role-based access controls
- API keys and secrets are stored as environment variables, never in source code
- We regularly review and update our security practices
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data (subject to legal obligations)
- Portability: Request your estimate data in a machine-readable format
- Objection: Object to certain processing of your data
To exercise any of these rights, contact us at info@thepipguru.com. We will respond within 30 days.
9. International Transfers
PIPGURU is operated from the United States. If you access the Service from outside the US, your information will be transferred to and processed in the United States. By using the Service, you consent to this transfer.
10. Children’s Privacy
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will delete it promptly.
11. Third-Party Services
The Service integrates with third-party services to provide certain features. These services have their own privacy policies:
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: info@thepipguru.com
- Web: pipguru.com/contact
We will respond to all privacy-related inquiries within 30 days.